Refund Policy

Thank you for choosing LFF TECHNOLOGY (HK) CO, LIMITED's charging services. To protect your rights and provide a high-quality service experience, we have established the following refund policy. Please read the following content carefully to understand the terms and processes related to refunds.

1. Scope of Refund

  1. Equipment Failure: If the charging equipment malfunctions during the charging process and cannot be used normally, we will process the refund application based on the actual situation.
  2. Incorrect Charges: If there are duplicate charges or incorrect charges due to system errors or operational mistakes, we will verify and issue a refund.
  3. Service Unavailability: If the charging service cannot be provided due to equipment issues or other reasons after you have completed the payment, we will issue a full refund.

2. Refund Application Conditions

  1. Refund applications must be submitted within 7 working days after the transaction.
  2. Provide valid payment proof and related transaction information (such as order number, payment time, etc.).
  3. Provide a detailed explanation of the refund reason and necessary proof materials (such as photos, equipment failure records, etc.).

3. Refund Application Process

  1. Submit Application: Please submit your refund application through our customer service channels (phone or email) and provide relevant information and proof materials.
  2. Review and Processing: We will review the application within 5 working days after receiving it. We may contact you for more information if necessary.
  3. Refund Execution: Once the review is approved, the refund will be returned to your payment account via the original payment method within 7 working days.

4. Notes

  1. Due to differences in payment channels, the refund time may vary. Please be patient.
  2. If you encounter any issues or have any questions during the refund application process, please contact our customer service team at any time. We are committed to providing you with the best service.
  3. For refund applications due to user reasons (such as incorrect operation, personal preference, etc.), we will review based on the specific situation. Whether to refund and the refund amount will be decided at our discretion.

5. Disclaimer

  1. We do not bear the refund responsibility for service interruptions caused by force majeure (such as natural disasters, war, etc.), but we will do our best to assist users in resolving issues.
  2. Losses caused by users violating our service terms or improper use are not within the scope of the refund.

We are committed to providing you with high-quality charging services. Thank you for your understanding and cooperation. If you have any questions, please contact our customer service team at any time.

Contact Information:

Phone: (852) 2815 2166

Email: support@gcss.hk

Thank you again for choosing our services!